• Delivery fee from EUR 6.00 (PL, AT, BE, CZ, DK, LU, NL, FR, SK, DE) to EUR 16.00 (IE, BG, GR, ES, PT, RO) + VAT is applied to the order for weight below 20 kg.
• Additional fees may apply in some areas
• Please see our shipping information page for more information.

Can I pick up my order at your store?

Yes, you can collect your order from our store at Verslo G. 24, Kaunas IV from 9am to 6pm.

Can I ship my order to a different address?

Yes, it is possible to change the delivery address during checkout.

 

What happens if I am not at home at the time of shipment?

We require all parcels to be signed for. If you are not at home, the carrier will leave you a card with instructions on how to receive the package.

 

When will I receive my items?

All items are shipped within 24 hours via our delivery partners. These services are usually delivered the next working day, although it can sometimes take longer depending on which delivery service is chosen. Orders must be placed by 4:00pm to guarantee same day dispatch.

Will I receive a VAT invoice?

Yes, we send a full VAT invoice with every order. This will be inside the box or under the carrier label in the plastic envelope. If your goods are shipped directly from the supplier, we will email you a PDF copy of your invoice. by post

 

Can I order by phone?

Yes, provided you have previously placed an order. To place an order by phone, you can call our sales team on +370 666 76 500 from Monday to Friday from 9am to 4pm. Please note that we only deliver to your billing address if you place your order over the phone.

 

Can I change my order once it has been placed?

Unfortunately, once you click "Place Order" your order is immediately sent to our warehouse to be processed for delivery. It is therefore unlikely that we will be able to change your order after this stage, but please call us on +370 666 76 500 and we will do our best to try if possible.

Are all your items in stock?

Our stock levels and availability are linked to our computerized inventory management system, so updates are made live, so you can be sure that if we say it's in stock, it's in stock. However, there are times when demand for certain items is higher than usual and they are not in stock. In this situation, we will call you back and give you options: wait for the goods to be restocked (additional fees may apply due to fluctuations in the purchase price), cancel the order, or accept the appropriate alternative product.

 

If some of my items are out of stock and some are in stock, what happens?

We will contact you and give you the option to choose one delivery when your order is complete, or we can ship the first available items while we wait for the back-ordered lines to arrive (no additional delivery charge will apply).

Can I return unwanted items?

Yes, if for any reason you no longer need your item or you have mistakenly ordered the wrong item, we will offer a full refund or exchange within 30 days of purchase, provided the item is returned to us in its original condition and packaging. Alternatively, we can arrange for couriers to collect from you, but this service may incur a charge of €9.99.

 

I received the wrong product, what should I do?

Our warehouse has strict control and inspection procedures, so it is very unlikely that an error will occur, but unfortunately, mistakes can still be made sometimes. If this happens, please notify us within 14 days and we will collect and deliver a replacement item as soon as possible at no additional cost to you.

 

My goods were delivered and damaged, what should I do?

You must sign to get the date and time on every package we send you. If the package looks damaged in any way, you can refuse the delivery or sign for it as fake. If it is damaged by the carrier and you do not sign without examining it, we cannot be held responsible or make a claim against the carrier, which may result in a delayed resolution. You must inform us immediately about damaged goods by e-mail or telephone.

 

I need to repair a power tool that is covered by the warranty period, what should I do?

You can call or contact us directly and we will explain the procedure depending on the brand of tool you have.

I have a complaint, what should I do?

While we make every effort to offer an efficient service, occasional errors are made, we will endeavor to resolve a complaint within five working days. Your complaint will be dealt with fairly, confidentially and respectfully. If you have any complaints, comments or suggestions on how we can improve our service, please contact us at +370 666 76 500 or send us an e-mail a letter to the address info@comparethetools.lt.

 

when do you work

Our salon is open Monday through Friday from 8 a.m. to 5 p.m. Our website is open for orders 24 hours a day, 365 days a year.

 

Why should I subscribe to Compare The Tools?

Registered users will occasionally receive email newsletters. by mail, which will inform about the latest products and all our promotions. Registered users will also occasionally have access to very special offers. For special catalogs and newsletters, subscribe at the bottom of any web page.

 

Are your products brand new and in their original packaging?

All our products are brand new, original products in their original packaging - unless otherwise stated. All our power tools are EU spec and CE marked.

 

I have a problem with your website, what should I do?

If you have problems or notice an error, please email info@comparethetools.lt